We often surmise why boards don't communicate the less than positive things they do but why wouldn't board members share with their members the amount of time they spend performing their duties on behalf of the community?
Boards often assume incorrectly that their members know about the number of hours they spend fulfilling their board duties. Discussions that take place at a meeting don't often reveal the hours of preparation that led up to that meeting. Moreover, as many of you already know, far too many members don't attend meetings and even fewer read the minutes of those meetings. How then can most association members have any sort of realistic idea of the time their board spends (or doesn't spend) to actually operate and administer the community? Why do most boards overlook the power of consistent and timely communication?
There is probably little harm and much benefit that could be accomplished in advising your members about time spent in the following manner:
-Hours spent attending a board member certification class
-Hours spent attending other educational classes designed to give you tools to assist your community
-Hours spent reviewing status reports and communicating with legal staff for matters being handled by association counsel
-Hours spent vetting service providers and managing those relationships to ensure continuing good service
-Hours spent responding to member and resident complaints, inquiries, etc.
-Hours spent directing professional management
-Hours spent researching various repair, improvement, maintenance, security and insurance items
-Hours spent overseeing various repair, improvement and maintenance projects
-Hours planning community events