Sunday, December 30, 2012
Monday, December 24, 2012
Monday, December 17, 2012
Some but not all associations do run background and even credit checks on potential purchasers and renters in their communities. Often, a social security number, date of birth and enough other information to effectively steal an identity is requested on the application. The association uses this information to presumably undertake its due diligence and determine if the renter or purchaser poses any sort of real or financial threat to the community.
Assuming the association's governing documents provide the board with the authority to perform such scrutiny, the real concern then becomes what happens with that sensitive information provided by the purchaser or renter? Is it immediately shredded or is it tossed in the garbage where it can possibly be retrieved by an identity thief? If it is not destroyed, where is it stored and who has access to it? Is the information kept under lock and key with only limited access by a defined group of people or is it tossed in a drawer and no further thought given to its existence?
Monday, December 10, 2012
Sunday, December 2, 2012
Is your Condo or HOA board hiding its light under a bushel? When was the last time you communicated the number of hours it takes to serve your members?
We often surmise why boards don't communicate the less than positive things they do but why wouldn't board members share with their members the amount of time they spend performing their duties on behalf of the community?
Boards often assume incorrectly that their members know about the number of hours they spend fulfilling their board duties. Discussions that take place at a meeting don't often reveal the hours of preparation that led up to that meeting. Moreover, as many of you already know, far too many members don't attend meetings and even fewer read the minutes of those meetings. How then can most association members have any sort of realistic idea of the time their board spends (or doesn't spend) to actually operate and administer the community? Why do most boards overlook the power of consistent and timely communication?
There is probably little harm and much benefit that could be accomplished in advising your members about time spent in the following manner:
-Hours spent attending a board member certification class
-Hours spent attending other educational classes designed to give you tools to assist your community
-Hours spent reviewing status reports and communicating with legal staff for matters being handled by association counsel
-Hours spent vetting service providers and managing those relationships to ensure continuing good service
-Hours spent responding to member and resident complaints, inquiries, etc.
-Hours spent directing professional management
-Hours spent researching various repair, improvement, maintenance, security and insurance items
-Hours spent overseeing various repair, improvement and maintenance projects
-Hours planning community events
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